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Desktop Support Engineer

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A self motivated and organized professional over 10 years experience in IT Industries providing thorough and skillful support, provided technical support to end users leveraging broad base expertise to handle problem identification, diagnosis, resolution and escalation via helpdesk system, telephone, and remote support tools. Performed security administration functions for user, data, and remote access. Performed troubleshooting, repair, and maintenance of computer systems, hardware, peripherals, and telephony. Analyzed system requirements to efficiently isolate and resolve a wide array of technical issues. Participated in large-scale upgrades and installations.

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