Jobs

Description

VAM SYSTEMS is a Business Consulting, IT Solutions and Services company with operations in UAE, Qatar, Bahrain, USA, Australia, Singapore & India.
VAM SYSTEMS is currently looking for Help Desk / Technical Support Coordinator for our Qatar operations with the following skill set and terms and conditions:
Skill Set required:
• Should have excellent communication skills, strong writing and reading skills, ability to work in and contribute to a team environment
• Should have comprehensive knowledge of computer hardware and software with the strong troubleshooting ability.
• Should have experience in managing customer service request and mailboxes and assign tickets to technicians within the team.
Responsibilities

• Assist technicians with first call resolution for desktop, laptop, and network connectivity problems.
• Attending the customer calls and queries, solving problems on primary level through telephone. Raising and Assigning cases for customers into the problem tracking system(E)
• Accepting calls, logging the calls, assigning the calls to the respective support engineer.
• Co-ordinate with the team.
• Coordinate and maintain a log sheet of request activities of the Help Desk, be able to prioritize service requests according to importance, i.e., emergency, immediate, high priority, moderate, general or suggestion
• Reviews after hours Inbox mails and make sure the Engineers follow the Instruction as defined, if any deviation, notification to the concern engineer and keep him updated with process and procedure in line.

Domain: Bank.

Experience Required: 4 to 5Years.

Terms and conditions:

Joining time frame: 2 weeks (maximum 1 month).
The selected candidates shall join VAM SYSTEMS – Qatar and shall be deputed to one of the leading banks in Qatar.
Should you be interested in this opportunity, please send your latest resume in MS Word format at the earliest at ambili.krishnan@vamsystems.com or call us +91 476 2681150.